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Frequently Asked Questions
Answers to the questions we're asked most. If yours isn't here, write to us.
Shipping
When will my order ship?
In-stock pieces ship in 2–3 business days. Pieces sewn to order ship in 10–15 business days. You'll receive FedEx tracking by email as soon as your order leaves the atelier.
Do I pay customs or duties?
No surprises. All duties and taxes are calculated and collected at checkout, so the price you pay is final — nothing further is due on delivery, wherever we ship.
Where do you ship?
Worldwide, via FedEx. Delivery estimates are shown in our Shipping & Returns policy.
Returns
What is your return policy?
You have 14 days from delivery to return an item for a refund or exchange, without giving a reason. Items must be unworn, unwashed, with tags attached and in their original packaging. We refund to your original payment method within 14 days, including the original standard delivery cost. Final Sale items are excluded.
How do I start a return?
Email info@martascarampi.com and we'll send you return instructions.
Product & Care
Are your product images photographs?
Some of our imagery is created as digital renderings, including AI-generated visuals. We work to ensure they represent the actual cape faithfully in colour, detail and construction.
How do I care for my cape?
Dry clean only. See our Cape Care guide for details by fabric.
Which size should I choose?
Capes come in three sizes — Petite, Standard and Plus. See our Fit guide to choose yours.
Contact
Still have a question? Email info@martascarampi.com and we'll reply within 2 business days.