Shipping policy
Shipping
Every piece is made in the Torino atelier. Because most capes are sewn to order, we ask for a little patience before your order ships.
Production and dispatch
- In stock (marked as such on the product page): ships in 2–3 business days.
- Sewn to order (standard styles when a size has sold out): 10–15 business days before dispatch.
- Personalized capes from the Cape Builder (you choose colour and buttons) are confirmed by email before we begin.
You receive a confirmation email with FedEx tracking as soon as your order ships. If you need a cape by a specific date, write to us before ordering.
Delivery estimates (after dispatch, via FedEx)
- Italy: 1–2 business days
- Europe (EU): 3–5 business days
- United Kingdom & Switzerland: 5–7 business days
- United States & Canada: 5–7 business days
- Rest of world: 7–10 business days
These are FedEx estimates and may vary with customs and local conditions.
Duties and taxes — all-inclusive
All duties and taxes are calculated and collected at checkout. The price you pay is final — nothing further is due on delivery, wherever we ship.
- European Union: VAT is included in the price.
- United States: import duties and taxes are calculated at checkout and prepaid on your behalf — you pay nothing to FedEx on delivery.
- Canada, UK, Switzerland & rest of world: any applicable duties and taxes are calculated and collected at checkout. Your total is final.
Delivery responsibility
Once FedEx marks a shipment delivered — including to mailrooms, concierge desks or parcel lockers — our responsibility ends. If a parcel is lost in transit or arrives damaged, write to info@martascarampi.com with your order number and we will open a FedEx investigation on your behalf.