At Marta Scarampi, we want you to feel confident in your purchase. If for any reason you’re not satisfied, we’re here to assist with returns and exchanges within 7 days of receiving your order.

Thoughtful Shopping for Sustainability

Before making a purchase, we encourage you to contact us for personalized assistance. Whether you have questions about fit, sizing, or styling, our team is available via chat or email to guide you in selecting the right piece.

This thoughtful approach helps you receive the perfect item on the first try, reducing the need for returns or exchanges and supporting our commitment to sustainability by minimizing shipping-related carbon emissions.

Eligibility for Returns

• Timeframe: Initiate returns within 7 days of receiving your order.
• Condition: Items must be unworn, unwashed, with original tags attached, and in their original packaging.
• Exclusions: Personalized items, Bi-annual Sale and Last Chace Collection items are final sale and are not eligible for return or exchange.

Return Shipping Costs

• A $24 shipping fee will be deducted from your refund for returns, and we will provide a pre-paid return label for your convenience.
• For exchanges, the return shipping is free.

How to Initiate a Return or Exchange

1. Contact Us: Reach out to our customer service team at info@martascarampi.com to request a return authorization.
2. Prepare Your Package: Securely pack the items in the original box.
3. Shipping Label: A pre-paid FedEx return label will be emailed to you.
4. Drop-Off: Bring your return package to any FedEx location.

Refunds

• Refunds are processed within 7 business days after the returned item is received and inspected.
• Refunds are issued to the original payment method. Please note:

Exchanges

• Exchange shipping is free, and you can select a replacement item of equal or lesser value.
• If the requested item is unavailable, we will issue a store credit or refund.

We encourage mindful purchasing to reduce environmental impact. Our commitment to sustainable practices includes minimizing waste and unnecessary shipping.

For further assistance, please contact our customer service team at info@martascarampi.com.